A study about the impact that the online shopping service recovery quality to the customer behavior intention,which is of great significance to the improvement of the environment of online shopping market in China.Based on the interaction quality,process quality,information quality and outcome quality of four angles to measure online service recovery quality,construct a theory model between online shopping service recovery quality and customer behavioral intention,and put forward relevant assumptions.After testifying the model,it is found that the quality of the results of the service recovery quality significantly affect customer satisfaction and customer behavior intention. The direct impact of interaction quality and information quality on the customer behavior intention is not so obvious,while they can through customer satisfaction affects customer behaviour indention indirectly.The impact of the procedure quality on the customer satisfaction and customer behavior intention is not obvious.customer satisfaction plays a role of mediator in the relationship between service recovery quality and customer behavior intention.